These account closure terms explain how Spinjoys Casino handles closure requests, mandatory terminations, and related obligations for users whose registered address is in Germany. The purpose is to give you clear, practical information about the steps you should take, the verification I may require, and what happens after a closure. I cover both voluntary and regulatory closures, plus how balances, data, and affiliate relationships are treated.
Regulatory Shutdown and Mandatory Actions
I might need to close an account for users in Germany because of regulatory obligations, court orders, or enforcement instructions. I also close accounts when I discover fraud, problem gambling indicators, or a material breach of my terms. In these mandatory cases, I do not need your consent, and I may act immediately to protect the integrity of the platform and other users.
When I implement a mandatory measure, I will notify you of the decision and the category of the reason unless a law prevents me from doing so. For Germany users, I document the regulatory basis for the closure. I could maintain a record of the restriction for compliance purposes. You can seek further details, but I am not obliged to disclose internal risk information.
Information Retention After Account Closure
After your account is terminated, I hold certain personal and transactional data to meet legal, tax, and anti-money laundering requirements. For Germany users, retention periods comply with applicable legal requirements and my internal timeline. I limit access to that data and do not use it for general marketing after closure unless you have separately authorized.
I may maintain records of the closure decision, the reason code, and communication with the user. This assists me show the closure was handled correctly. You may submit a subject access request or request erasure where the law allows. But I cannot delete data I am required to keep by a statutory retention requirement.
Identity Checks Prior to Account Closure
Before I finish a closure, I could ask you to provide a valid government-issued ID, proof of address, and confirmation of your payment method. For Germany users, this meets my obligation to maintain accurate records and stop unauthorised access. I will not process a closure if the identity information you provided earlier conflicts with the request.
Send documents through the secure upload link I provide. I do not require you to transmit sensitive files by unencrypted email. The verification step may add a short delay, but it is essential to secure your funds and my platform. I store verification records according to the retention rules detailed later in these terms.
Qualification for Account Closure by Germany Users
You can ask for closure of your Spinjoys Casino account at any time if you are the registered account holder and your identity has been confirmed. I do not allow third parties to close an account on your behalf unless you hold a valid power of attorney that I have authorized. For Germany users, I may need confirmation that no ongoing bonus wagering requirements or unresolved dispute exists before I process the closure as final.
A request does not automatically take effect if I have reasonable grounds to examine potential fraud, casino spinjoys nutzungsbedingungen, money laundering, or breach of my terms. In those cases, I may restrict the account while the investigation continues. Once the review is complete and no restriction applies, I will carry out the closure. You stay responsible for activity on your account until the closure is confirmed in writing.
Partner Account Termination and Commission Effect
Affiliates with a registered address in Germany can ask for termination of their partner account under these same principles. Before closure, I require that all due diligence and tax information is finalized. If you have unpaid commissions above the minimum payment threshold, I will settle them in the next regular payment cycle after the closure request, provided no breach is under review.
Closure of an affiliate account ends your ability to refer new players and to access your affiliate dashboard immediately. It does not automatically invalidate commissions that have already accrued under my affiliate programme rules. If I deactivate an affiliate account for breach of my terms, I may retain unpaid commissions where the breach caused loss or regulatory exposure.
Voluntary Account Closure Steps
To shut down your account on your own, send a formal request via the contact details provided in my help centre. I request you to state your linked email address and the cause for closure so I can manage the request effectively. I may require a final identity confirmation before actioning the closure. My support team will confirm the request and give you a tracking number.
After I obtain a comprehensive request, I typically handle voluntary closure in five business days. If further documents are required, the timeframe may lengthen. Do not start or use a new account during this timeframe because doing so can hold up the termination. I will dispatch a confirmation email when the account has been shut down and no additional play is permitted.
Unpaid Balances and Payout Rights
A voluntary closure does not void your right to cash out real-money funds not under a lawful restriction. After I close the account, I will determine the withdrawable balance and transfer it to a payment method that meets my verification checks. Germany users should confirm the payment method corresponds to the original deposit source where possible. That cuts down on delay.
If I close your account for a regulatory or security reason, I may retain funds temporarily while I complete required checks. I will release the balance once I am satisfied no anti-money laundering, fraud, or chargeback risk remains. If you are due to pay any amount to Spinjoys Casino, I may deduct that debt before sending back the remaining balance.
Scope of These Account Closure Terms
These terms govern Spinjoys Casino accounts belonging to users having a residential address in Germany. I apply them to player accounts, affiliate accounts, and any linked payment profiles in which German regulatory requirements may matter. The scope covers closures made by you, closures I initiate for compliance or security reasons, and closures that arise from a regulatory instruction. They work alongside my general terms and applicable law.
I might revise these closure terms now and then, but changes shall not impact a closure request already in progress except if the law demands it. If any condition is unclear, obtain independent advice before submitting a request. The language of the operational account record stays English, but Germany users may reach my support team for explanations.
Reopening and After-Closure Restrictions
A closed account is not automatically reopened. If you have second thoughts after a voluntary closure and want to return to Spinjoys Casino, you must submit a new reopening request. I may review the reason for the original closure and current eligibility. For Germany users, I may also require a fresh responsible gambling assessment before reactivation.
After a regulatory or security closure, I generally do not reopen the account unless I am satisfied the issue has been fully resolved and no legal restriction remains. Do not try to bypass a closure by creating a duplicate account or using another person’s details. That conduct is a material breach and may lead to permanent exclusion.